All About Microsoft Dynamics CRM and its latest Upgrade

In the current business world, it is imperative for all the businesses to maintain healthy relations with their customers. To achieve this goal companies use CRM applications which help to organize and synchronize sales, marketing, customer service and after sales support. The recent CRM software applications provide various characteristics like sales force automation, relationship management, opportunity management and data warehousing.

There are various CRM development companies but out of all the best CRM development company is Microsoft Corporation. The Microsoft CRM which is commonly known as dynamic CRM is becoming a great tool for small, medium and large enterprises round the globe. It is web based and it uses Microsoft outlook replication model and allows you to work offline. It is compatible with all the softwares like MS office that are indispensable for running a business efficiently. Hence there is seen dynamics CRM migration from the old CRM softwares namely ACT, salesforce etc.

Dynamics CRM Upgrade 2015

Dynamics CRM had the last upgrade in 2013 which brought many new features like the new navigation approach, the process driven user interface and so on. The Dynamics CRM Upgrade 2015 will bring a lot of new and exciting features. A few of them are listed here:

• CRM Online Administration Experience: The CRM online market is expanding. System       administrators can choose from 60 different markets.
• Enhances Business Process: Did you wish that you could build branching into the business process flow? CRM 2015 upgrade provides you the facility to create branching rules and the facility to combine multiple conditions within a rule
• Enhanced Mobile Sales:CRM 2015 will allow you to create drafts offline that can easily be synchronized even when you work offline. Additionally, all dashboards will now be enabled for a tablet.
• Search: You can now search in Dynamics CRM 2015 across different record types or configure specific fields on your preferences. You just need to enter your search criteria in the general navigation search bar and the CRM will do all the searching for you.
• Outlook and Sync Enhancements: Supplementary phone and address fields are available for field level syncing. Another fabulous advantage is that the end users can add information to a contact note and prevent it from being shared with CRM. Only the synced fields will be flagged so there is no need to guess which fields will be visible in CRM.
• Sales Product Taxonomy: Have you ever wished the CRM to provide product suggestions? This is now going to be possible by creating bundles, setting up product hierarchies, creating product properties and defining product relationships.
• SLA Enhancements: Now there is a specific tab for service within System Settings. CRM 2015 allows SLAs to be paused based upon the Status Reason. All the Previously created SLAs will be considered standard SLAs and the new SLAs created in CRM 2015 will be considered Enhanced. The Enhanced SLAs will be eligible to use this feature.

Isn’t this Dynamics CRM Upgrade 2015 mind-blowing? This will surely enhance the way you operate your CRM worked before and things are made much easier now.